This website’s products and services are provided by TENORSHARE (HONGKONG) LIMITED (“Tenorshare,” “we,” “us,” or “our”), with its registered address at: ROOM C22, 10/F, NO. 52 HUNG TO ROAD, KWUN TONG, HONG KONG.

We have appointed a Data Protection Officer (DPO), who can be contacted at: [email protected] .

We place great importance on protecting users’ (or “you” or “your”) privacy and are committed to respecting and safeguarding the personal data we collect. TENORSHARE (HONGKONG) LIMITED acts as the data controller for the purposes of applicable data protection laws.

In accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), Tenorshare has appointed a representative in the European Union. You may contact our designated EU representative at: [email protected]

This Privacy Policy explains how we collect, use, store, share, and otherwise process your personal data when you access or use our websites, products, or services. It is intended to help you understand the following:

Ⅰ. How We Collect and Use Your Information

1. When you access or use our websites, products, or services, the personal data we may need to collect and use includes the following two categories:

a. To provide you with the basic functions of our websites, products, or services, we may require your authorization to collect and use necessary information. If you refuse to provide such information, you may not be able to properly access or use our websites, products, or services.

b. To provide you with additional functions of our websites, products, or services, you may choose whether or not to provide certain information to us. The types and scope of personal data collected and used for basic functions and additional functions may differ. If you refuse to provide such information, you may not be able to use the corresponding additional functions or achieve the intended functionality, but this will not affect your ability to use the basic functions of our websites, products, or services.

2. Specific Scenarios for Collecting and Using Your Information

a. Visiting or using our websites

When you visit our website, your browser sends certain information to our servers. This information is automatically recorded by our servers as internet log data, which generally includes:

- The date and time of your visit and the duration of your use of the website;

- Information about how you accessed our website (including the webpage that referred you to our site and the search terms used in search engines that led you to our site);

- Your interactions and clicks on our website;

- The date and time of access and duration of website usage;

-Information about your device (such as device type, number of web requests, browser type and version, settings, installed plugins, operating system, and IP address).

In most cases, such data is collected in an anonymized manner.We process data related to your access to and use of our website to ensure that you can browse the website properly and use its services and functions. We also analyze anonymized data regarding users’ access to and use of the website to manage our website, improve user experience, and ensure the security of our IT systems.

b. Using our products/service

When you use our products or services, depending on the type of product, we may request different permissions and collect different types of data. In general, depending on the functionality, we may require permissions such as administrator access to your computer system, permission to read and write local files, access to the system registry, and access to local storage.

If you use our products or services, we may, through the above permissions, collect the following data: information about the products you use and your usage of them (such as product serial number, activation data, feature usage information, page clicks and operations, and registration information); local device information (such as device model and configuration, operating system, software version, MAC address, IP address, operation logs, and the size and format of files you process, but not the original file content); desktop application logs and crash reports. This information is collected in an anonymized manner and cannot be used to identify you. Please note that when the software is running in the background, due to differences in device models and operating systems, data collection related to your prior use of certain features may not stop immediately, which may result in short-term background data collection.

In certain circumstances, we may use automated technologies to analyze your content and its characteristics. To ensure the proper functioning of our services and software, we may access content that you upload to our servers or create using our cloud services. Subject to your right to opt out, we may analyze such cloud content to better understand how users interact with our services and software, improve your experience, provide recommendations, and personalize your experience. Insights derived from such analysis may also be used to guide our marketing activities, and you have the right to opt out of such marketing.

When you use specific services, the relevant information is as follows:

① Image Processing

When you use our image processing services, including but not limited to background removal, batch image processing (such as resizing, format conversion, compression, and renaming), and image stylization services (such as AI figure generator, AI filters, AI ID photo generator, AI hairstyle generator, AI tattoo generator, and AI hair color changer), we will collect the original images that you voluntarily upload. If you choose to import images from your local album, we will access your album with your authorization solely for the purpose of enabling image import and export.

For certain features, we may extract information such as facial feature vectors, body regions and key points, posture, and contours from the original images you voluntarily provide. Such information is used only for the purpose of enabling the relevant functionality and will not be used to identify any specific individual.

② AI-Based Image and Video Processing Services

To meet your needs for creative expression through intelligent tools, we provide image and video processing services based on generative or deep synthesis AI algorithms, such as AI image expansion, AI object removal, AI recoloring, and virtual try-on. These services require you to submit images, videos, or text instructions as input in order to generate corresponding content. If you refuse to provide the necessary materials or information, the relevant content cannot be generated, and you will not be able to use such AI-powered features.

Our Commitments:Transparency of Processing: AI services generate results by analyzing the characteristics of your input (such as text prompts and image styles). This type of processing does not involve direct identification of your personal identity.

Protection of User Rights: If you believe that AI-generated content significantly affects your rights (including but not limited to portrait rights or copyright), you may contact us via our customer support email to request a manual review. We will respond within fifteen (15) business days after receiving your request.

Right to Refuse or Withdraw: You may disable AI image and video service features or delete your input data at any time to terminate automated processing.

Model Training: When you use our generative AI services, we will not use your local or cloud content to train AI models, except for content that you explicitly choose to submit to our servers.

Disclaimer and Important Notice: Due to the inherent limitations of algorithms, AI-generated content may contain inaccuracies or biases. You are advised to carefully review and independently assess the compliance of such content before use. By choosing to use these features, you acknowledge and accept the associated risks.

The information collected during your use of our website, products, and features is used solely for the purpose of providing the relevant services or functionalities and will not be used for other purposes. If you choose not to enable the required permissions or do not agree to the collection of relevant information, you will not be able to use the corresponding features; however, this will not affect your use of other services.

All relevant information will be deleted from our servers immediately after the completion of the corresponding function. We do not retain or store your data after processing is completed.

c:Creating your account

When you access or use our websites, products, or services, you may create an account to fully utilize all features. When creating an account, you may provide some or all of the following information, such as your username, email address, phone number, social media account, and country or region. This information is used for account creation and user profile display, and it will also help you recover your account more easily in case of issues such as account loss.

d: Logging in with or sharing to third party services

For certain products, you may register or log in using third-party accounts (such as Google, Facebook, or Apple ID), or share content with such third parties. For these purposes, you understand and agree that we may obtain and collect your information from these third parties, or share your information with them, such as your public profile information (e.g., nickname and avatar), as well as other information you authorize on the consent screen.

e: Transaction and payment

When you purchase our products and make payments, we may collect billing information that you voluntarily provide, including your name and email address, order number, country/region, the first six and last four digits of your credit card, the type of product purchased, the amount paid in your currency, subscription ID, and URLs related to your subscription.

We use transaction and payment information to confirm your subscription, grant you access, process billing, renewals, and refunds, and for our internal financial record-keeping.

We do not collect or process your full payment instrument details, such as full credit card numbers, bank account information, or PayPal account details. Such information is collected, processed, and stored by our qualified payment processors.

f: Customer Support and Dispute Resolution

When you contact us or submit requests related to pre-sales, after-sales support, or dispute resolution, we may require you to provide necessary personal data to verify your identity in order to protect your account and system security. To facilitate communication, resolve issues promptly, and maintain records of solutions and outcomes, we may retain records of your communications with us, including correspondence or call records and related content (such as account information, address, email, other contact details, and any additional information you provide to support your request).

g: Crash Data Collection

If a crash occurs while you are accessing or using our websites, products, or services, we may separately ask whether you are willing to send us the original file to help identify the cause of the crash and resolve the issue. We will only collect such original file information with your explicit consent.

h: Other contents

You may post reviews of our products in software store review sections or on other public platforms. We may use such review information to improve our products, and we may also use your published reviews (together with your associated information) for marketing purposes, in order to provide consumers and potential customers with information about our products and help others better understand and use them.

During your use of our websites, products, or services, we may display advertisements for Tenorshare products and services that we believe may be of interest to you. If you wish to opt out of the above use, you may contact us through customer support or via the forms available on our website.

We may also contact you from time to time via email to inform you about upgrades, new products, promotions, or special offers that you have indicated interest in receiving. If you wish to opt out of such communications, you may contact us through customer support or via the forms available on our website.

We process product usage data and installation data to facilitate, evaluate, and verify your use of our products and services. We also use such data for internal statistical and analytical purposes, including identifying user preferences and analyzing crash data, in order to improve user experience. If you wish to opt out of such uses, you may contact us through customer support or via the forms available on our website.

During your use of our websites, products, or services, you may provide your information to us through data collection forms or other means. We will use such information in a lawful and compliant manner in accordance with the agreed purposes and will not use it for other purposes. We do not process your sensitive personal data.

Ⅱ. How We Store, Protect, and Transfer Your Personal Information

Unless a longer retention period is required or permitted by applicable laws, we will determine different retention periods based on the type of information, the purpose for which we use it, and the time necessary to fulfill the purposes described in this Policy. For example, when we process your information to provide services, we will retain your account information and billing information for as long as you maintain an account with us.

We take reasonable measures to help protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. We recommend that you use strong passwords to help ensure the security of your account and personal information. Please note that the systems and communication networks you use to access our products/services may be subject to security issues beyond our control. You understand that, due to technical limitations, rapid developments in the internet industry, and potential malicious attacks, even with our best efforts to strengthen security measures, it is not possible to guarantee 100% security of information at all times.

As our business operates globally, we may transfer the data we collect about you to secure servers or data centers located outside the country/region where the data was originally collected (including the United States, the European Economic Area (“EEA”), or Japan) for storage and/or processing. The purposes of such cross-border data transfers include:

When we transfer your data to countries/regions outside where it was originally collected, we will protect the data in accordance with this Privacy Policy and comply with applicable legal requirements to ensure adequate protection of your data.

Ⅲ. How we use Cookie and similar technologies

To ensure the proper operation of our websites and products, provide you with a smoother browsing experience, and recommend information that may be of interest to you, we may store small data files called Cookies on your computer or mobile device. With the help of Cookies, websites can store your preferences and other data, allowing you to avoid repeatedly entering personal information or search history. We may also use these technologies to recommend, display, and deliver content that may interest you. We will not use Cookies for any purposes other than those described in this Privacy Policy.

You may manage or delete Cookies according to your preferences. Most web browsers allow you to block Cookies, and you can clear all Cookies stored on your computer through your browser settings. However, please note that if you disable all Cookies, certain parts of our website may not function properly. For more information on how to change your browser settings, please refer to the relevant settings page of your browser.

For additional information on cookies and tracking tools, please read our cookies policy.

IV. How we share, transfer and disclose your personal information

To ensure the proper functioning, security, and stability of our websites, products, and services, and because certain services cannot be completed by us alone, we may share or entrust the processing of part of your personal information with third-party partners to facilitate the delivery of our products/services. In order to provide you with services, we may share your personal information with our affiliates and third parties that support our functions or are integrated into our services. These third parties may provide support such as infrastructure technology services, payment processing, data analysis, data storage, search engine optimization, data processing, and image processing. Such affiliates and partners are not permitted to use your personal information for purposes unrelated to those described in this Privacy Policy. If they intend to change the purpose of processing, they will seek your separate consent.

We may share your data with our affiliated companies. In the event of mergers, divisions, acquisitions, or bankruptcy liquidation, your data may be transferred as part of such transactions. We will ensure the confidentiality of your information during such transfers, inform you of the name and contact details of the recipient, and require the new holder of your personal information to continue to be bound by this Privacy Policy. Otherwise, we will require the recipient to obtain your authorization and consent again. If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.

We may also disclose the information we collect about you when necessary, including in response to subpoenas, court orders, legal processes, law enforcement requests, legal claims, or government investigations, or to protect and defend the rights, interests, and safety of the platform, our affiliates, users, or the public.

V. How you shall manage your personal information

You have the right to access, correct, or delete the information we collect about you. If you are unable to do so, or if you have any questions regarding the personal information we collect and/or share about you, or if you wish to withdraw your consent to our processing (i.e., to completely delete your account), please contact us at: [email protected]

We will respond to user requests and provide information free of charge, unless such requests are manifestly unfounded or excessive (particularly due to their repetitive nature). In such cases, we may charge a reasonable fee (taking into account the administrative costs of providing the information, communication, or taking the requested action), or refuse to act on the request.

Ⅵ. How we handle the personal information of minors

If you are a minor, you should use our services only after obtaining prior consent from your parent(s) or legal guardian(s) (collectively, “guardian(s)”). We recommend that guardians carefully review this Policy, and we also advise minors to obtain consent and guidance from their guardians before submitting personal information while using our services.

If you are the legal guardian of a minor, please ensure that the minor under your supervision uses our products or services only with your authorized consent. If you have any questions regarding the personal information of the minor you supervise, please contact us through the methods provided in this Privacy Policy.

Our websites, products, and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take reasonable steps to delete it from our records as soon as possible, unless we are legally required to retain it. If you believe that we may have any information from or about a child under 13, please contact us at: [email protected] .

Ⅶ.Rights of Users in Different Regions Regarding Their Personal Information

The General Data Protection Regulation (GDPR), the Act on the Protection of Personal Information (APPI) of Japan, and other applicable data protection laws grant data subjects certain rights. In general, you have or may have the following rights (subject to applicable data protection laws):

Please note that these rights are not absolute. For example, if you withdraw your consent to our processing of your personal data, we may still process your data to the extent required or permitted by law, particularly for the exercise or defense of legal claims or for compliance with legal and regulatory obligations.

In the event of a data breach, we will promptly notify the relevant supervisory authorities and affected users. If you have any questions regarding matters covered by this Policy, please contact our Data Protection Officer at: [email protected] .

Exercise the above rights ,you can send an email to customer service email: [email protected], or fill out our request here.

Personal Information Rights for California Residents

Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have certain rights regarding their personal information. These rights are not absolute and are subject to certain exceptions as set forth in the CCPA. We will not discriminate against you for exercising any of your privacy rights under the CCPA.

California residents have the right to request access to their personal data (to the extent that Tenorshare is processing such data), as well as to other relevant information, similar to that provided in this Privacy Policy.

California residents have the right to request that a business stop selling or sharing their personal information (“opt-out”), including through user-enabled global privacy control signals. Once we receive your opt-out request, we will not sell or share your personal information unless you subsequently provide authorization.

Subject to the exceptions set forth in the CCPA, California residents have the right to request that we disclose the following information:

California residents also have the right to request that we limit the use of their sensitive personal information.

In the past twelve (12) months, we have collected, and will continue to collect, the categories of personal information listed in the “Personal Information We Collect” section above. These include the following categories under the CCPA: identifiers, personal information described in Section 1798.80 of the California Civil Code, characteristics of protected classifications under California or federal law, internet or other electronic network activity information, geolocation data, professional or employment-related information, and sensitive personal information. We collect and use such information from the sources described in the “How We Collect and Process Your Information and What Information We Collect” section above, and share such information with third parties as described in the “How We Share, Transfer, and Disclose Your Personal Information” section.

We do not sell your personal information as defined under the CCPA, nor do we share your personal information for cross-context behavioral advertising purposes, and we do not have actual knowledge of selling or sharing the personal information of consumers under 16 years of age. We do not use or disclose sensitive personal information for purposes other than those expressly permitted by the CCPA and its implementing regulations.

Right to Request Deletion of Personal Information

California residents have the right (subject to certain exceptions under the CCPA) to request the deletion of their personal information that we have collected or maintained (“Deletion Request”).

Request Verification Process (California Residents)

California residents have the right (subject to certain exceptions under the CCPA) to request correction of inaccurate personal information that we maintain (“Correction Request”). To submit the above requests, you may contact us by email at [email protected] or by completing our request form.

Request Verification Process (California Residents)

To protect your privacy and security, we must verify your identity before processing your Right to Know, Deletion Request, or Correction Request. We will verify your identity by requesting certain information that we have already collected from you and matching it against our records. In some cases, additional verification steps may be required.

Authorized Agent

California residents have the right to designate an authorized agent to submit CCPA requests on their behalf. Before processing such requests, we require you to provide written authorization to the authorized agent and require you or your authorized agent to provide us with a copy of such written authorization. In addition, we may require you to verify your identity in accordance with the procedures described above.

Retention of Personal Information

Your personal information will be retained in accordance with our data privacy policies. We establish different retention periods depending on the type of personal information and the category of individuals, taking into account the relevant business purposes. For example, information relating to job applicants is generally retained for a shorter period than that of employees. Retention periods are determined based on applicable data protection laws and the purposes for which the information was collected and used. We consider the minimum retention periods required by applicable laws and regulations, as well as statutes of limitations and industry best practices.

If you have any questions regarding matters covered by this Policy, you may contact us by email at [email protected]

Changes to This Privacy Policy

We review this Privacy Policy periodically and may update it from time to time to reflect changes in our services or privacy practices, or as required by applicable laws and regulations. The updated version will be posted on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we use your personal information.

Location-Specific Privacy Rights

Depending on your location, you may have certain rights regarding the personal data we hold about you. Under applicable local data protection laws, you are entitled to certain privacy rights. These may include (subject to applicable local data protection laws): the right to request a copy of your personal data; the right to request that we correct, delete, or restrict (stop any ongoing) processing of your personal data; and the right to request that we share your data. In addition, in certain circumstances (for example, where we process your data for direct marketing purposes), you have the right to object to our processing of your personal data.

You also have the right to lodge a complaint with a supervisory authority. You may do so in the country/region where you reside, where you work, or where you believe a relevant issue has occurred. Depending on your location within the European Economic Area (EEA) or internationally, there are different supervisory authorities. In the United Kingdom, the supervisory authority is the Information Commissioner’s Office (ICO). If you have any questions or concerns, we encourage you to contact us first.

Ⅷ.How This Privacy Policy Is Updated

We may update this Privacy Policy from time to time. When we do, we will notify you by updating the “Last Updated” date at the top of the new Privacy Policy, posting the updated Privacy Policy, or providing other forms of notice as required by applicable law. We recommend that you review this Privacy Policy each time you access our platform so that you remain informed about our privacy practices. If you do not agree to the changes once they take effect, you should stop accessing or using our website/products/services from the effective date of such changes, and the changes will not apply to you. If you continue to access or use our website/products/services after the changes take effect, you will be deemed to have accepted the updated Privacy Policy.

Ⅸ. How to Contact Us

If you have any questions, inquiries, comments, suggestions, or complaints regarding this Privacy Policy or the protection of your personal information, you may contact us through our online customer service. In addition, you may contact us through the following methods: